Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

Unfortunately, we cannot accept returns on sale.

 

To start a return, please contact me at fabiolaonthemoon@gmail.com. 

Please note that returns will need to be sent to the following address  Acme Studios ,Propeller Factory

Studio 12N, 165 Childers St, London SE8 5JR 

Issues with your item

If there is anything not quite right with your purchase please get in touch fabiolaonthemoon@gmail.com 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period.

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Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at fabiolaonthemoon@gmail.com